All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Saturday 7th December 2024

    No incidents reported

    Friday 6th December 2024

    No incidents reported

    Thursday 5th December 2024

    No incidents reported

    Wednesday 4th December 2024

    No incidents reported

    Tuesday 3rd December 2024

    No incidents reported

    Monday 2nd December 2024

    No incidents reported

    Sunday 1st December 2024

    No incidents reported

    Saturday 30th November 2024

    Seattle Network China network performance

    China optimised route AS4837 in our Seattle location is currently suffering congestion at peak time. We are awaiting a resolution date.

  • This was resolved by China Unicom although their network is not performing perfectly.

  • We originally had a suggested fix date of 2nd December but this has come and gone and issues have not been resolved yet, although we did see an improvement on 3rd December peak time. We're awaiting an update, the issue appears to affecting all hosting providers using AS4837 so is likely a China Unicom fiber cut/router issue.