All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Monday 3rd February 2025

    No incidents reported

    Sunday 2nd February 2025

    SEABKVM4 SEABKVM4 outage

    Seattle E5 KVM VPS server SEABKVM4 is currently suffering an outage, we're investigating.

  • RAM replacement completed as of 06:15 UTC

  • The server came back up within 10 minutes but we have just shut it down for a quick RAM replacement as this was the cause of the initial outage.

  • Saturday 1st February 2025

    SEAKVM10 SEAKVM10 outage

    Seattle Premium KVM server SEAKVM10 is currently suffering an outage, we're investigating.

  • The server came back online at 22:36 UTC with a new cooler.

  • We suspect this is a failure of the cooler, if so, we'll proceed with replacement as soon as possible.

  • Friday 31st January 2025

    No incidents reported

    Thursday 30th January 2025

    No incidents reported

    Wednesday 29th January 2025

    No incidents reported

    Tuesday 28th January 2025

    No incidents reported