Some systems are experiencing issues

Stickied Incidents

Tuesday 8th April 2025

Seattle Network China network performance

We're currently seeing significant congestion on the China AS4837 route, resulting in packet loss and high latency, this is likely due to a fault in the China Unicom network such as a fiber cut. We do not have an ETA for them resolving this currently but we hope it won't take long to fix.

Past Incidents

Thursday 6th February 2025

No incidents reported

Wednesday 5th February 2025

No incidents reported

Tuesday 4th February 2025

Seattle 200Gb/s packet loss

Seattle 200Gb/s DDoS protected IPs are currently seeing up to 15% packet loss and low inbound bandwidth throughput. We've notified Ceranetworks of the issue and are awaiting a resolution.

  • The packet loss stopped at 17:30 UTC and returned to normal shortly after. The cause was fiber cuts causing congestion on a transport network used for the 200Gb/s IPs.

    • Monday 3rd February 2025

    No incidents reported

    Sunday 2nd February 2025

    SEABKVM4 SEABKVM4 outage

    Seattle E5 KVM VPS server SEABKVM4 is currently suffering an outage, we're investigating.

  • RAM replacement completed as of 06:15 UTC

  • The server came back up within 10 minutes but we have just shut it down for a quick RAM replacement as this was the cause of the initial outage.

    • Saturday 1st February 2025

    SEAKVM10 SEAKVM10 outage

    Seattle Premium KVM server SEAKVM10 is currently suffering an outage, we're investigating.

  • The server came back online at 22:36 UTC with a new cooler.

  • We suspect this is a failure of the cooler, if so, we'll proceed with replacement as soon as possible.

    • Friday 31st January 2025

    No incidents reported