All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Friday 18th April 2025

    No incidents reported

    Thursday 17th April 2025

    No incidents reported

    Wednesday 16th April 2025

    No incidents reported

    Tuesday 15th April 2025

    No incidents reported

    Monday 14th April 2025

    No incidents reported

    Sunday 13th April 2025

    SEAKVM18 SEAKVM18 offline

    Seattle premium KVM server SEAKVM18 is currently offline, we're investigating.

  • We're pleased to report that the server came back online at 00:17 UTC with no data loss. We're taking steps to avoid a repeat in the future.

  • Server should be back online within 20 minutes from now.

  • This incident is storage related, we're taking our time in order to maximise the best chance of data recovery.

  • Saturday 12th April 2025

    No incidents reported