All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Tuesday 20th May 2025

    No incidents reported

    Monday 19th May 2025

    No incidents reported

    Sunday 18th May 2025

    SEABKVM4 SEABKVM4 outage - Seattle KVM VPS

    The Seattle E5 KVM VPS server SEABKVM4 is currently suffering an outage, we're investigating.

  • This was resolved a short while ago, all customers on this server will receive an email.

  • Seattle Network Seattle network issues - 200Gb/s IPs and general China routing

    Major fiber cuts on the US west coast are causing significant congestion within parts of our network. 200Gb/s DDoS protected IPs are currently experiencing around 10% packet loss as a result of this, routing to China is also seeing congestion. We expect this issue to be resolved later today.

  • The fiber cut issue appears to have been resolved and things now appear to be normal.

  • Saturday 17th May 2025

    No incidents reported

    Friday 16th May 2025

    No incidents reported

    Thursday 15th May 2025

    No incidents reported

    Wednesday 14th May 2025

    No incidents reported