All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Thursday 12th June 2025

    No incidents reported

    Wednesday 11th June 2025

    No incidents reported

    Tuesday 10th June 2025

    No incidents reported

    Monday 9th June 2025

    No incidents reported

    Sunday 8th June 2025

    No incidents reported

    Saturday 7th June 2025

    No incidents reported

    Friday 6th June 2025

    Seattle Network Seattle DDoS protected IPs re-routed

    Our Seattle 200Gb/s DDoS protected IPs have been re-routed through a different DDOS mitigation provider due to Ceranetworks suffering an outage between Los Angeles and Portland. This will result in higher than normal latency from China temporarily.

  • This has now been stable for 5 hours so we consider this resolved. We're constantly evolving our future network design plans to be more resilient to incidents such as this.

  • Ceranetworks connectivity is intermittent which is currently causing disruption for both 20Gb/s and 200Gb/s IPs.

  • Ceranetworks has now came back online, we're monitoring stability.