Our Dallas DDoS mitigation provider, CosmicGuard, is seeing issues with their Los Angeles POP, this means any traffic routing through it is currrntlt being dropped. We've informed CosmicGuard and await an update from them.
Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.
See the update below for full details:
Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.
Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net
We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.
Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.
We're currently seeing major disruption with one of our major transport providers in Seattle which is causing packet loss for traffic to/from China. We've performed a re-route and are monitoring, China may see some packet loss and elevated latency in the meantime.
No incidents reported
We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.
Our CMIN2 network is unaffected apart from a small latency increase.
No incidents reported
We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.
Our CMIN2 network is unaffected apart from a small latency increase.
This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.
It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.
No incidents reported