All systems are operational

Past Incidents

Monday 21st July 2025

No incidents reported

Sunday 20th July 2025

No incidents reported

Saturday 19th July 2025

Dallas Network Dallas intermittent outages

We're seeing intermittent network outages in our Dallas POP, this is caused by CosmicGuard suffering network issues. They are working on fixing this within the next ~48 hours.

  • This has now been resolved, there has been no disruption for over 24 hours now.

    • Friday 18th July 2025

    No incidents reported

    Thursday 17th July 2025

    Dallas Network Dallas packet loss

    We're currently seeing heavy packet loss globally for our Dallas DDoS protected network, our provider (CosmicGuard) is aware and working on a solution urgently.

  • Resolved as of 04:20 UTC.

  • CosmicGuard is still working on resolving this.

    • Wednesday 16th July 2025

    Seattle Network Seattle network issues

    We're currently seeing major disruption with one of our major transport providers in Seattle which is causing packet loss for traffic to/from China. We've performed a re-route and are monitoring, China may see some packet loss and elevated latency in the meantime.

  • Transport is now back online and therefore all China optimised routes are back online. We'll be improving our internal policies to more quickly and better react to such future occurrences, getting optimal re-routes in place more quickly.

    • Tuesday 15th July 2025

    No incidents reported

    Monday 14th July 2025

    Seattle Network Elevated latency to China

    We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

    Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.