Our Dallas DDoS mitigation provider, CosmicGuard, is seeing issues with their Los Angeles POP, this means any traffic routing through it is currrntlt being dropped. We've informed CosmicGuard and await an update from them.
Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.
See the update below for full details:
Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.
Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net
We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.
Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.
Our DDoS protected Seattle network is seeing ongoing intermittent disruption due to issues with our DDoS mitigation provider, Neoprotect. There is ongoing disruption with most DDoS mitigation providers currently and they are unfortunately affected too - they're working on solutions to the causes to get things stable again as soon as possible. This only impacts non China routes.
We're seeing intermittent connectivity issues for our Dallas DDoS protected IPs (CosmicGuard), this is likely related to recent disruptions. Issues started at 00:07 UTC and are ongoing. We're in contact with CosmicGuard and are awaiting an update from them.
CosmicGuard is still working on this, they have made progress towards a more permanent solution.
CosmicGuard has informed us that they now have a strategy to prevent the ongoing intermittent disruption, they will be implementing this gradually, with the aim to have it completed by the end of Sunday.
CosmicGuard provided us with a detailed report that included mitigation they intended to permanently resolve this but unfortunately we've started seeing intermittent outages again, they're continuing to investigate and apply mitigations.
CosmicGuard routing has now been fully restored.
Network is now back up, unfortunately something related to the CosmicGuard disruption caused a complete block on TCP/UDP traffic, we're continuing to debug with them.
Wr've been seeing a complete TCP outage since 02:19 UTC, we're talking to CosmicGuard about it.
CosmicGuard has shared an update: "We are aware of the issues affecting services globally for the last few hours, and have been hard at work. We do know what the issue is, and are in the process of applying remedies to fix it. We should have the situation under control soon."
No incidents reported
We're currently seeing significant instability in Seattle due to issues with our transit provider, Cogent, we're working on it currently.
This was fully resolved at 09:10 UTC on 30th September and has been stable since except for 01:38 - 01:41 UTC on 1st October.
We've determined the issue is related to an issue with Ceranetworks' Los Angeles POP, we're awaiting them resolving the issue, in the meantime, bursts of packet loss will be seen for traffic coming from China. If it's not resolved shortly, we'll enable alternative routes temporarily.
All non China traffic returned to normal at 06:40 UTC, we're still seeing some packet loss with China connectivity due to an issue with our connection to Ceranetworks, we're still investigating and monitoring.
No incidents reported
We're currently seeing network instability in Dallas due to issues with CosmicGuard's network, they are investigating.
No incidents reported
No incidents reported