We're currently seeing network disruption in Seattle, China Unicom is currently suffering the most issues. It appears there has likely been major fiber cuts, we're investigating.
Transport provider's route has gone back to a long distance re-route so latency will have increased again, hopefully won't take too long to reduce back to normal again.
Our transport provider has confirmed they suffered multiple fiber cuts in a very short time period which is what caused the outages and high latency. A path has since come back online so latency has reduced to only 17ms above normal, this will be resolved later today as soon as the fiber cut can be repaired. China Unicom routing via AS4134 has been restored.
China Unicom connectivity has been restored, AS4134 stopped routing traffic to AS4837 - likely related to the major suspected fiber cut event on US west coast. We're still checking the quality of the network overall. Latency will be temporarily relevated due to the fiber cuts.
Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.
See the update below for full details:
Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.
Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net
We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.
Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.
No incidents reported
No incidents reported
No incidents reported
VPS node SEAKVM6 is currently offline, we're investigating.
SEAKVM6 is now back online and we're stepping up migrations, contact us if you'd like migrated as a priority.
Server went down again, we're currently getting it checked.
Server came back online around 23:46 UTC. We're working on live migrating as many VPS's as we can to a new server so you should see no downtime during the migration.
SEAKVM6 has gone back offline, we're going to bring it back online shortly then migrate as many VPS's as possible to a new server.
VPS's started booting 10 minutes ago, you may boot your VPS via the control panel if it has not already booted.
Server should be online within 15 minutes.
We believe we know the issue and a resolution, we're working with data centre remote hands to implement the potential resolution.
No incidents reported
No incidents reported