We're observing intermittent network outages for our Seattle network, lasting up to around 1 minute, multiple times per day. The cause is issues with our network transport provider, we've been discussing it with them but unfortunately they haven't found the cause yet, in part due to how short the outages are. We are continuing to discuss it with them so we can reach a resolution as soon as possible.
Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.
See the update below for full details:
Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.
Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net
We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.
Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.
Our Seattle AS4837 is no longer being used for routing due to a fault. We have contacted our network provider and are awaiting an update.
No incidents reported
No incidents reported
No incidents reported
Our Seattle AS4837 line to China is currently offline due to an issue with our transport provider. We have re-routed to AS4134/CMI temporarily until the issue is resolved, later on Sunday.
No incidents reported
Seattle E5 KVM VPS server - SEABKVM26 - suffered a power off event at 18:34 UTC 4th October 2024. We powered the server back on and VMs were booting up within 6 minutes of the downtime occurring. We'll monitor this server and take action in the future if necessary.