Some systems are experiencing issues

Stickied Incidents

Monday 1st June 2026

SEAKVM19 Seattle Premium KVM - SEAKVM19 - thermal issues

We're currently seeing thermal issues with Seattle Premium KVM server: SEAKVM19. This server will suffer periodic downtime while we diagnose and resolve.

Seattle Network Seattle power incident

We have seen evidence of a power blip in Seattle that appeared to take one circuit in each cabinet offline for a short period of minutes.

One VPS node is currently offline, SEABKVM7, were investigating this.

If you have a dedicated server offline, check it's power status in the dedicated control panel, if you still have issues then please contact us.

The majority of our servers have redundant power so only a minority will be impacted.

  • The cause was an issue with the building owner's power maintenance that was supposed to be non impacting. The building owner is investigating to avoid a repeat in the future.

  • SEABKVM5 (Seattle E5 VPS) also suffered an outage however of only 2 minutes. SEABKVM7 is back online as of 20:09 UTC (15 minute outage)

    • Thursday 30th October 2025

    Seattle Network Seattle network latency

    Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.

    See the update below for full details:

  • Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.

  • Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net

    We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.

    Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.

    • Past Incidents

    Monday 18th May 2026

    No incidents reported

    Sunday 17th May 2026

    No incidents reported

    Saturday 16th May 2026

    No incidents reported

    Friday 15th May 2026

    No incidents reported

    Thursday 14th May 2026

    Seattle Network Seattle partial network outage - VPS and dedicated servers

    Dedicated servers in Seattle IGW1.9.4 and VPS nodes SEAKVM36 and SEAKVM37 are currently offline due to a redundant switch issue, we're working to bring them back online as soon as possible.

  • Network came back up at 22:39 UTC. Apologies for the inconvenience caused. This incident was caused by a maintenance period, to replace a non working redundant switch, that wasn't supposed to cause an outage but ultimately did. We'll apply learnings from this incident to future such tasks.

    • Wednesday 13th May 2026

    Seattle Network Seattle IGW1.9.4 switch failure

    Dedicated servers in Seattle IGW1.9.4 will currently be suffering disruption due to a failed switch, we're currently working to urgently bring it back online.

  • Move to different switch was completed by 00:18 UTC.

  • We're working on moving the servers to a new switch that is already in place, this shouldn't take long.

  • The switch has gone down again, we're bring it back online and will then plan replacement.

  • This was resolved by 17:30 UTC.

    • Tuesday 12th May 2026

    No incidents reported