We're seeing intermittent network outages in our Dallas POP, this is caused by CosmicGuard suffering network issues. They are working on fixing this within the next ~48 hours.
This has now been resolved, there has been no disruption for over 24 hours now.
Thursday 17th July 2025
Dallas NetworkDallas packet loss
We're currently seeing heavy packet loss globally for our Dallas DDoS protected network, our provider (CosmicGuard) is aware and working on a solution urgently.
Resolved as of 04:20 UTC.
CosmicGuard is still working on resolving this.
Past Incidents
Wednesday 5th March 2025
No incidents reported
Tuesday 4th March 2025
No incidents reported
Monday 3rd March 2025
Seattle NetworkSeattle 200Gb/s ddos protection packet loss
Our Seattle 200Gb/s ddos protected IPs are currently seeing 10 - 20% packet loss, likely due to an issue with Ceranetworks' transport provider between Los Angeles and Portland. We've contacted them and are awaiting a response.
This appears to be resolved now. We hope to have an alternative route available soon to use if this issue occurs in the future.
No update yet. We're working on getting another ddos mitigation provider that we can temporarily use during such incidents in the future.
Sunday 2nd March 2025
No incidents reported
Saturday 1st March 2025
No incidents reported
Friday 28th February 2025
Seattle NetworkSeattle AS4837 diverted
The transport provider, that we use to reach AS4837 in Seattle, is currently having issues therefore we have diverted China Telecom and Unicom to use AS4134 and China Mobile to use CMI temporarily.
