All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Friday 12th November 2021

    No incidents reported

    Thursday 11th November 2021

    Seattle Network Seattle network down

    Our Seattle network is currently suffering an outage, we're investigating.

  • Network was fully back online at 04:35 UTC. We're investigating the cause of our core router suffering a significant failure.

  • Wednesday 10th November 2021

    No incidents reported

    Tuesday 9th November 2021

    No incidents reported

    Monday 8th November 2021

    SEAKVM6 SEAKVM6 offline

    VPS node SEAKVM6 is currently offline, we're investigating.

  • SEAKVM6 is now back online and we're stepping up migrations, contact us if you'd like migrated as a priority.

  • Server went down again, we're currently getting it checked.

  • Server came back online around 23:46 UTC. We're working on live migrating as many VPS's as we can to a new server so you should see no downtime during the migration.

  • SEAKVM6 has gone back offline, we're going to bring it back online shortly then migrate as many VPS's as possible to a new server.

  • VPS's started booting 10 minutes ago, you may boot your VPS via the control panel if it has not already booted.

  • Server should be online within 15 minutes.

  • We believe we know the issue and a resolution, we're working with data centre remote hands to implement the potential resolution.

  • Sunday 7th November 2021

    No incidents reported

    Saturday 6th November 2021

    No incidents reported