All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Monday 15th November 2021

    No incidents reported

    Sunday 14th November 2021

    No incidents reported

    Saturday 13th November 2021

    No incidents reported

    Friday 12th November 2021

    No incidents reported

    Thursday 11th November 2021

    Seattle Network Seattle network down

    Our Seattle network is currently suffering an outage, we're investigating.

  • Network was fully back online at 04:35 UTC. We're investigating the cause of our core router suffering a significant failure.

  • Wednesday 10th November 2021

    No incidents reported

    Tuesday 9th November 2021

    No incidents reported

    Monday 8th November 2021

    SEAKVM6 SEAKVM6 offline

    VPS node SEAKVM6 is currently offline, we're investigating.

  • SEAKVM6 is now back online and we're stepping up migrations, contact us if you'd like migrated as a priority.

  • Server went down again, we're currently getting it checked.

  • Server came back online around 23:46 UTC. We're working on live migrating as many VPS's as we can to a new server so you should see no downtime during the migration.

  • SEAKVM6 has gone back offline, we're going to bring it back online shortly then migrate as many VPS's as possible to a new server.

  • VPS's started booting 10 minutes ago, you may boot your VPS via the control panel if it has not already booted.

  • Server should be online within 15 minutes.

  • We believe we know the issue and a resolution, we're working with data centre remote hands to implement the potential resolution.