All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Friday 18th February 2022

    No incidents reported

    Thursday 17th February 2022

    SEAKVM11 offline

    Premium KVM VPS server SEAKVM11 is currently offline, we're investigating.

    UPDATE : 07:10 UTC - server came back online at 07:02 UTC. We're investigating why this occurred and will live migrate VMs to a different server if necessary.

    UPDATE: 07:19 UTC - server went down again, we're investigating.

    UPDATE: 08:18 UTC - server has been online since 07:31 with a potential fix

  • Server is currently online but will go offline shortly for us to put back parts we removed during diagnostics.

  • This server has severe hardware issues meaning it cannot boot currently, storage is still intact. We're awaiting a more experienced data centre technician becoming available within the next 45 minutes to assist in further diagnostics and part replacements.

  • System is currently offliine, it's being worked on.

  • Wednesday 16th February 2022

    No incidents reported

    Tuesday 15th February 2022

    No incidents reported

    Monday 14th February 2022

    No incidents reported

    Sunday 13th February 2022

    No incidents reported

    Saturday 12th February 2022

    No incidents reported