Some systems are experiencing issues

Stickied Incidents

Thursday 30th October 2025

Seattle Network Seattle network latency

Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.

See the update below for full details:

  • Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.

  • Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net

    We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.

    Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.

    • Past Incidents

    Wednesday 23rd February 2022

    SEAHKVM6 SEAHKVM6 outage

    SEAHKVM6 is currently offline due to disk issues, we're investigating.

  • Server came back online at 01:33 UTC.

    • Tuesday 22nd February 2022

    No incidents reported

    Monday 21st February 2022

    No incidents reported

    Sunday 20th February 2022

    No incidents reported

    Saturday 19th February 2022

    No incidents reported

    Friday 18th February 2022

    No incidents reported

    Thursday 17th February 2022

    SEAKVM11 offline

    Premium KVM VPS server SEAKVM11 is currently offline, we're investigating.

    UPDATE : 07:10 UTC - server came back online at 07:02 UTC. We're investigating why this occurred and will live migrate VMs to a different server if necessary.

    UPDATE: 07:19 UTC - server went down again, we're investigating.

    UPDATE: 08:18 UTC - server has been online since 07:31 with a potential fix

  • Server is currently online but will go offline shortly for us to put back parts we removed during diagnostics.

  • This server has severe hardware issues meaning it cannot boot currently, storage is still intact. We're awaiting a more experienced data centre technician becoming available within the next 45 minutes to assist in further diagnostics and part replacements.

  • System is currently offliine, it's being worked on.