All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Friday 8th April 2022

    No incidents reported

    Thursday 7th April 2022

    SEABKVM4 SEABKVM4 offline

    SEABKVM4 is currently offline, we're investigating.

  • Server is now back online after the RAM replacement.

  • RAM replacement is now occurring, ETA is maximum 30 minutes.

  • The fault causing the downtime is RAM related, we're working on a replacement.

  • Wednesday 6th April 2022

    No incidents reported

    Tuesday 5th April 2022

    No incidents reported

    Monday 4th April 2022

    No incidents reported

    Sunday 3rd April 2022

    No incidents reported

    Saturday 2nd April 2022

    No incidents reported