All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Saturday 21st May 2022

    Seattle Network Seattle network disruption

    Cnservers/Ceranetworks appears to be having problems at their Portland pop which is affecting our Seattle network. Most traffic has failed over to our backup network.

  • Cnservers/Ceranetworks has went offline again, our failover network will takeover shortly, we're talking to them about when they hope to resolve this issue.

  • Cnservers/Ceranetworks came back up 5 minutes ago, traffic is once again flowing via their network inbound.

  • Friday 20th May 2022

    No incidents reported

    Thursday 19th May 2022

    No incidents reported

    Wednesday 18th May 2022

    No incidents reported

    Tuesday 17th May 2022

    No incidents reported

    Monday 16th May 2022

    No incidents reported

    Sunday 15th May 2022

    Seattle Network Cnservers network outage

    Cnservers had a brief outage starting at 02:41 and ending at 02:48 BST. The actual outage for most DDoS protected IPs was around 4 minutes as traffic took time to failover to our backup network.