We're seeing intermittent network outages for our Dallas and Ashburn network due to issues with CosmicGuard's network, they're working on a resolution.
Issues have started again, CosmicGuard has said they have a plan to resolve the disruption, caused by large attacks leaking past Cloudflare.
We haven't seen any disruption for the past 35 minutes so it's likely this has now been resolved.
CosmicGuard has now updated their status page: https://status.as30456.net/en-gb/cmhhpokrs00s1omomxdm6ppa4
CosmicGuard has confirmed they're actively working on a resolution with Cloudflare to stabilise the network.
The network instability has been continuing, with disruptions every ~5 minutes affecting almost the whole of CosmicGuard's global network. Our current assumption is that ddos attacks are likely the cause, we haven't yet received an update from CosmicGuard.
Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.
See the update below for full details:
Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.
Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net
We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.
Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.
Our DDoS protected Dallas network is currently offline due to an issue on CosmicGuard's side, we are talking to them.
It has since become known that Cloudflare is currently performing large-scale maintenance in many of their locations, their Dallas location went completely offline for the period we were offline, so this explains why we saw an outage. There was likely something that went wrong on Cloudflare's side in another of their locations that somehow then impacted Dallas, CosmicGuard is setup to automatically fail us over to another of their locations in the event of BGP routes being pulled - something that Cloudflare did not do in Dallas for an unknown reason. CosmicGuard will be talking to Cloudflare about this in the hope of avoiding a repeat.
Dallas came back online at 08:40 UTC. CosmicGuard has been using Cloudflare Magic Transit recently to help absorb the large attacks that DDoS mitigation providers are being hit with nowadays, 20Tb/s+. Unfortunately Cloudflare suffered a connectivity issue to CosmicGuard in Dallas, which resulted in traffic being blackholed, essentially dropped. CosmicGuard is currently investigating with Cloudflare why this happened, to hopefully prevent a repeat. We apologise for the inconvenience caused.
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Another Cnservers/ceranetworks network outage was seen starting at 11:26 BST with our backup network taking over within 3 minutes. We're talking to them about why this issue reoccurred after the application of a fix yesterday.
Cnservers/Ceranetworks appears to be having problems at their Portland pop which is affecting our Seattle network. Most traffic has failed over to our backup network. We're talking to them about when the reoccurring issue will be resolved.
No incidents reported
Cnservers/Ceranetworks appears to be having problems at their Portland pop which is affecting our Seattle network. Most traffic has failed over to our backup network.