Some systems are experiencing issues

Stickied Incidents

Tuesday 8th April 2025

Seattle Network China network performance

We're currently seeing significant congestion on the China AS4837 route, resulting in packet loss and high latency, this is likely due to a fault in the China Unicom network such as a fiber cut. We do not have an ETA for them resolving this currently but we hope it won't take long to fix.

Past Incidents

Saturday 28th May 2022

No incidents reported

Friday 27th May 2022

No incidents reported

Thursday 26th May 2022

No incidents reported

Wednesday 25th May 2022

No incidents reported

Tuesday 24th May 2022

Seattle Network Cnservers/ceranetworks network outage

Another Cnservers/ceranetworks network outage was seen starting at 11:26 BST with our backup network taking over within 3 minutes. We're talking to them about why this issue reoccurred after the application of a fix yesterday.

  • Network has been stable since 21:50 BST, we hope this is the last such outage.

  • Outage occured again at 21:34 BST - we've switched our backup network on temporarily to avoid multiple outages. Ceranetworks was to update the firmware on their switch which this outage may have came from.

  • Monday 23rd May 2022

    Seattle Network Seattle network down

    Our Seattle network is currently offline, we're investigating.

  • Most of the network should now be back online, some may take a further 5 minutes.

  • Seattle Network Cnservers/ceranetworks network outage

    Cnservers/Ceranetworks appears to be having problems at their Portland pop which is affecting our Seattle network. Most traffic has failed over to our backup network. We're talking to them about when the reoccurring issue will be resolved.

  • Ceranetworks faulty hardware replacement will take place tomorrow to resolve this issue.

    This will take place at 12pm PDT on 23rd May resulting in an outage of up to 5 minutes.

  • Traffic is now flowing over Cnservers/Ceranetworks again.

  • Sunday 22nd May 2022

    No incidents reported

    Saturday 21st May 2022

    Seattle Network Seattle network disruption

    Cnservers/Ceranetworks appears to be having problems at their Portland pop which is affecting our Seattle network. Most traffic has failed over to our backup network.

  • Cnservers/Ceranetworks has went offline again, our failover network will takeover shortly, we're talking to them about when they hope to resolve this issue.

  • Cnservers/Ceranetworks came back up 5 minutes ago, traffic is once again flowing via their network inbound.