All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

    • Past Incidents

    Tuesday 24th May 2022

    Seattle Network Cnservers/ceranetworks network outage

    Another Cnservers/ceranetworks network outage was seen starting at 11:26 BST with our backup network taking over within 3 minutes. We're talking to them about why this issue reoccurred after the application of a fix yesterday.

  • Network has been stable since 21:50 BST, we hope this is the last such outage.

  • Outage occured again at 21:34 BST - we've switched our backup network on temporarily to avoid multiple outages. Ceranetworks was to update the firmware on their switch which this outage may have came from.

    • Monday 23rd May 2022

    Seattle Network Seattle network down

    Our Seattle network is currently offline, we're investigating.

  • Most of the network should now be back online, some may take a further 5 minutes.

    • Seattle Network Cnservers/ceranetworks network outage

    Cnservers/Ceranetworks appears to be having problems at their Portland pop which is affecting our Seattle network. Most traffic has failed over to our backup network. We're talking to them about when the reoccurring issue will be resolved.

  • Ceranetworks faulty hardware replacement will take place tomorrow to resolve this issue.

    This will take place at 12pm PDT on 23rd May resulting in an outage of up to 5 minutes.

  • Traffic is now flowing over Cnservers/Ceranetworks again.

    • Sunday 22nd May 2022

    No incidents reported

    Saturday 21st May 2022

    Seattle Network Seattle network disruption

    Cnservers/Ceranetworks appears to be having problems at their Portland pop which is affecting our Seattle network. Most traffic has failed over to our backup network.

  • Cnservers/Ceranetworks has went offline again, our failover network will takeover shortly, we're talking to them about when they hope to resolve this issue.

  • Cnservers/Ceranetworks came back up 5 minutes ago, traffic is once again flowing via their network inbound.

    • Friday 20th May 2022

    No incidents reported

    Thursday 19th May 2022

    No incidents reported

    Wednesday 18th May 2022

    No incidents reported