All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Tuesday 31st May 2022

    Node 15 - London Node 15 offline

    MC node 15 is currently offline due to a switch issue with our data centre provider, they're working on bringing it back online as soon as possible.

  • Server is now back online.

  • Monday 30th May 2022

    No incidents reported

    Sunday 29th May 2022

    No incidents reported

    Saturday 28th May 2022

    No incidents reported

    Friday 27th May 2022

    No incidents reported

    Thursday 26th May 2022

    No incidents reported

    Wednesday 25th May 2022

    No incidents reported

    Tuesday 24th May 2022

    Seattle Network Cnservers/ceranetworks network outage

    Another Cnservers/ceranetworks network outage was seen starting at 11:26 BST with our backup network taking over within 3 minutes. We're talking to them about why this issue reoccurred after the application of a fix yesterday.

  • Network has been stable since 21:50 BST, we hope this is the last such outage.

  • Outage occured again at 21:34 BST - we've switched our backup network on temporarily to avoid multiple outages. Ceranetworks was to update the firmware on their switch which this outage may have came from.