All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Saturday 4th June 2022

    No incidents reported

    Friday 3rd June 2022

    No incidents reported

    Thursday 2nd June 2022

    SEABKVM13 SEABKVM13 offline

    SEABKVM13 is currently offline, we're investigating.

  • The server came back up 13 minutes ago, it appeared to have suffered a CPU issue, we'll continue to monitor and may need to take take intervention in the future.

  • Wednesday 1st June 2022

    No incidents reported

    Tuesday 31st May 2022

    Node 15 - London Node 15 offline

    MC node 15 is currently offline due to a switch issue with our data centre provider, they're working on bringing it back online as soon as possible.

  • Server is now back online.

  • Monday 30th May 2022

    No incidents reported

    Sunday 29th May 2022

    No incidents reported