All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Tuesday 7th June 2022

    No incidents reported

    Monday 6th June 2022

    No incidents reported

    Sunday 5th June 2022

    Dallas Network Dallas firewall offline

    Any IPs in Dallas using the firewall permanently were offline from 02:44 UTC to 03:01 UTC. We're in contact with our upstream to find out what happened.

    Saturday 4th June 2022

    No incidents reported

    Friday 3rd June 2022

    No incidents reported

    Thursday 2nd June 2022

    SEABKVM13 SEABKVM13 offline

    SEABKVM13 is currently offline, we're investigating.

  • The server came back up 13 minutes ago, it appeared to have suffered a CPU issue, we'll continue to monitor and may need to take take intervention in the future.

  • Wednesday 1st June 2022

    No incidents reported

    Tuesday 31st May 2022

    Node 15 - London Node 15 offline

    MC node 15 is currently offline due to a switch issue with our data centre provider, they're working on bringing it back online as soon as possible.

  • Server is now back online.