All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Saturday 20th August 2022

    No incidents reported

    Friday 19th August 2022

    No incidents reported

    Thursday 18th August 2022

    No incidents reported

    Wednesday 17th August 2022

    No incidents reported

    Tuesday 16th August 2022

    No incidents reported

    Monday 15th August 2022

    SEAKVM13 SEAKVM13 offline

    VPS node SEAKVM13 is currently offline due to a hardware fault, we believe we know the cause and are working on replacing the faulty hardware part.

  • Server came back online at 22:22 UTC after the faulty hardware part was replaced. Apologies for the inconvenience caused.

  • Sunday 14th August 2022

    No incidents reported