All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Saturday 27th August 2022

    No incidents reported

    Friday 26th August 2022

    No incidents reported

    Thursday 25th August 2022

    SEAKVM9 SEAKVM9 maintenance

    SEAKVM9 is currently offline while we work to replace the RAM, it's taking longer than hoped currently.

  • Uplink cable issue has been resolved as of 20 minutes ago.

  • Server's network uplink cable is flapping, we're diagnosing.

  • Server came back up at 22:18 UTC after a successful RAM replacement, we're continuing to monitor this server.

  • Wednesday 24th August 2022

    No incidents reported

    Tuesday 23rd August 2022

    No incidents reported

    Monday 22nd August 2022

    SEAKVM9 SEAKVM9 offline

    VPS server SEAKVM9 is suffering instability, we're investigating.

  • SEAKVM9 is currently offline while we work to replace the RAM, it's taking longer than hoped currently.

  • Server has been back online for 10 minutes, we implemented a potential solution that will hopefully stop this server rebooting itself.

  • Sunday 21st August 2022

    No incidents reported