All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Wednesday 30th November 2022

    No incidents reported

    Tuesday 29th November 2022

    No incidents reported

    Monday 28th November 2022

    No incidents reported

    Sunday 27th November 2022

    No incidents reported

    Saturday 26th November 2022

    No incidents reported

    Friday 25th November 2022

    Seattle Network Seattle network instability

    We're currently seeing instability on Ceranetworks' network which the majority of our network uses, we've already alerted them to the issue and are waiting a fix.

  • Issues resolved as of 1 hour 47 minutes ago. Software adjustments were made to better cope with DDoS attacks.

  • We are seeing further general instability affecting all routes globally for Ceranetworks, we're waiting on an update from them.

  • Our inbound routing via China Telecom is currently down for an unknown reason, we're waiting on Ceranetworks looking into it. China networks except China Mobile will see higher latency/packet loss in the meantime.

  • Thursday 24th November 2022

    No incidents reported