All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Wednesday 23rd November 2022

    No incidents reported

    Tuesday 22nd November 2022

    No incidents reported

    Monday 21st November 2022

    No incidents reported

    Sunday 20th November 2022

    No incidents reported

    Saturday 19th November 2022

    Dallas Network Dallas network offline

    Our Dallas network is currently offline, as two independently networked cabinets are offline, the problem is likely with our upstream provider but we're investigating.

  • The network came back up and has been stable since 14:28 UTC after our upstream replaced their switch hardware. We apologise greatly for the inconvenience caused during this extended network disruption event.

  • The Dallas network has been completely offline for 47 minutes so far, our upstream is already aware of the current incident and simply tells us they're working on it.

  • No meaningful updates to provide yet, our upstream is still saying they're working on stabilising the malfunctioning switch.

  • Our upstream has confirmed the outages have been caused by a malfunctioning switch of theirs, they're still working to stabilize it. Continuing to monitor the issue.

  • We have seen one further outage within the last 5 minutes, there may be further short outages until our upstream resolves the issue. We are currently monitoring the issue.

  • Network came back up at 01:35 UTC. We'll speak to our upstream about what the cause was.

  • Friday 18th November 2022

    No incidents reported

    Thursday 17th November 2022

    No incidents reported