All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Tuesday 10th January 2023

    No incidents reported

    Monday 9th January 2023

    No incidents reported

    Sunday 8th January 2023

    No incidents reported

    Saturday 7th January 2023

    No incidents reported

    Friday 6th January 2023

    No incidents reported

    Thursday 5th January 2023

    Seattle Network Seattle network partially down

    Our Seattle network is seeing at least TCP traffic dropped for inbound routes via Telia, we're working on removing Telia routing temporarily.

  • .

  • Telia has been re-enabled. Telia was performing maintenance around the time of when they stopped passing traffic, a malfunction after the maintenance was complete caused the issue.

  • Telia routing has been removed and we are seeing full global accessibility now.

  • Wednesday 4th January 2023

    No incidents reported