All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Wednesday 15th February 2023

    No incidents reported

    Tuesday 14th February 2023

    No incidents reported

    Monday 13th February 2023

    SEAKVM11 offline

    SEAKVM11 is currently offline, we're investigating.

  • This has been resolved.

  • This issue is requiring further advanced diagnostics as reorganising how the SSDs are connected to the motherboard did not improve the situation.

  • We've identified that the issue relates to the server's PCIe card that connects the SSDs to the server. We're working on reconfiguring the hardware to remove this issue.

  • Sunday 12th February 2023

    No incidents reported

    Saturday 11th February 2023

    No incidents reported

    Friday 10th February 2023

    No incidents reported

    Thursday 9th February 2023

    No incidents reported