All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Wednesday 26th April 2023

    No incidents reported

    Tuesday 25th April 2023

    SEAKVM9 SEAKVM9 offline

    SEAKVM9 is currently offline, we're aware why and implementing a fix.

  • This came back online at 18:26 GMT +1. We will be migrating the VPS on this server to another in the near future.

  • We've seen some more unexpected issues so will be a short while longer, we hope no longer than 30 minutes maximum.

  • Aim is to be back online within 30 minutes.

  • Unfortunately we're having problems with the 10G network interfaces, we'll be connecting up the working 1G network interface shortly as a temporary solution if we do not have a breakthrough.

  • Monday 24th April 2023

    No incidents reported

    Sunday 23rd April 2023

    No incidents reported

    Saturday 22nd April 2023

    No incidents reported

    Friday 21st April 2023

    No incidents reported

    Thursday 20th April 2023

    No incidents reported