All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Monday 1st May 2023

    No incidents reported

    Sunday 30th April 2023

    No incidents reported

    Saturday 29th April 2023

    No incidents reported

    Friday 28th April 2023

    No incidents reported

    Thursday 27th April 2023

    No incidents reported

    Wednesday 26th April 2023

    No incidents reported

    Tuesday 25th April 2023

    SEAKVM9 SEAKVM9 offline

    SEAKVM9 is currently offline, we're aware why and implementing a fix.

  • This came back online at 18:26 GMT +1. We will be migrating the VPS on this server to another in the near future.

  • We've seen some more unexpected issues so will be a short while longer, we hope no longer than 30 minutes maximum.

  • Aim is to be back online within 30 minutes.

  • Unfortunately we're having problems with the 10G network interfaces, we'll be connecting up the working 1G network interface shortly as a temporary solution if we do not have a breakthrough.