All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Monday 21st August 2023

    No incidents reported

    Sunday 20th August 2023

    No incidents reported

    Saturday 19th August 2023

    Dallas Network Dallas Path.net offline

    Path.net has went offline in our Dallas location therefore we have switched to a backup network. We're awaiting updates from Path: https://status.path.net/incidents/50t7b6ts412f

  • Path.net came back online 23 minutes ago but we're seeing instability so disconnections may still be seen for a short while.

  • Friday 18th August 2023

    Seattle Network Degraded China performance

    Traffic to China is currently seeing degraded performance due to major fiber cuts in California. Many network providers are impacted therefore we don't expect it to take too long to fix.

  • AS4837 is now active again and seeing good performance, we'll continue to monitor.

  • China Unicom has now been re-routed.

  • China Telecom has been changed to route via AS4134 (Chinanet) due to continued poor AS4837 performance. We will re-route China Unicom later today.

  • SEAKVM13 SEAKVM13

    We are currently investigating an issue with our SEAKVM13 node.

  • Server has been stable since coming back online.

  • SEAKVM13 is back online and we are currently monitoring it.

  • Thursday 17th August 2023

    No incidents reported

    Wednesday 16th August 2023

    No incidents reported

    Tuesday 15th August 2023

    No incidents reported