All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Monday 28th August 2023

    No incidents reported

    Sunday 27th August 2023

    No incidents reported

    Saturday 26th August 2023

    SEAKVM15 SEAKVM15 offline

    SEAKVM15 is currently offline, we're investigating.

  • Back online as of 5 minutes ago. Permanent fix implemented for this specific issue.

  • Friday 25th August 2023

    SEAKVM7 SEAKVM7

    SEAKVM7 is currently offline due to PSU/Power Issues.

  • This was resolved shortly after.

  • Thursday 24th August 2023

    No incidents reported

    Wednesday 23rd August 2023

    No incidents reported

    Tuesday 22nd August 2023

    No incidents reported