All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Saturday 28th October 2023

    No incidents reported

    Friday 27th October 2023

    No incidents reported

    Thursday 26th October 2023

    No incidents reported

    Wednesday 25th October 2023

    No incidents reported

    Tuesday 24th October 2023

    Seattle Network Seattle network elevated latency

    Our Seattle network is currently experiencing 15 - 20ms additional latency on cnservers DDoS protected IPs due to an issue with one of our network transport providers causing packet loss and low bandwidth throughput. We have re-routed to an alternative provider temporarily hence the additional latency. We will switch the route back once the issue is resolved.

  • All problems were resolved by 7:30pm UTC, we are continuing to monitor.

  • There is currently around 10% packet loss and poor inbound bandwidth throughput that we're investigating.

  • Seattle Connectivity Issues

    We have noticed that there is an issue with one of our upstreams (Arelion AS1299) in our Seattle location. The networking issues will cause issues with updating + installing packages or applications on servers.

  • Was resolved shortly after.

  • Monday 23rd October 2023

    No incidents reported

    Sunday 22nd October 2023

    No incidents reported