All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Saturday 4th November 2023

    No incidents reported

    Friday 3rd November 2023

    No incidents reported

    Thursday 2nd November 2023

    No incidents reported

    Wednesday 1st November 2023

    No incidents reported

    Tuesday 31st October 2023

    Dallas Network Dallas network offline

    Our Dallas network is currently offline, we're investigating.

  • This came online again fully by 04:42 UTC. We are aware of possible causes and are investigating them in order for us to be able to implement fixes that prevent a future recurrence.

  • Monday 30th October 2023

    No incidents reported

    Sunday 29th October 2023

    No incidents reported