Some systems are experiencing issues

Stickied Incidents

Tuesday 15th October 2024

SEABKVM5 Seattle IGW1.13.3 power disruption

One of the two PDUs in the Seattle cabinet IGW1.13.3 has gone offline, this will mean some dedicated servers are offline (if your dedicated server ID starts with IGW1.13.3) and VPS server SEABKVM5.

We're getting the PDU checked currently.

  • The equipment that went offline is currently powered by a temporary PDU so things were online quicker, we will schedule a maintenance window in the coming days to swap back to the permanent PDU.

  • Everything is now back online, as of 05:20 UTC, at least temporarily. We're awaiting further updates from the data centre.

  • The data centre has informed us that they're working on getting temporary power to the affected PDU so hopefully the downtime will not be the full time mentioned.

  • We received an update from the data centre that the power outlet on their side has failed and they need to re-run a new cable to a new outlet. This process will unfortunately take 2 - 3 hours but they are expediting it as much as possible.

  • Wednesday 2nd October 2024

    Dallas Network Dallas network instability

    Our Dallas Path.net DDoS protected IPs are currently seeing intermittent high packet loss and very short outages. We're already in contact with Path about this and hope it's resolved shortly.

  • We have now remove Path.net from our network. Path has not shown any willingness to work with us to resolve major issues on their end therefore we have decided to permanently switch to CosmicGuard. We do not currently have a customer control panel developed due to the quick switch to CosmicGuard, it is being worked on and will be released soon. If you need rules/filters created in the meantime, please contact us via support ticket.

  • We have moved our IP prefixes to CosmicGuard ddos protection until Path.net resolves their issues. If you require any specific filters made for CosmicGuard, let us know, as we do not currently have a customer control panel available for this yet.

  • Past Incidents

    Friday 15th December 2023

    No incidents reported

    Thursday 14th December 2023

    No incidents reported

    Wednesday 13th December 2023

    No incidents reported

    Tuesday 12th December 2023

    No incidents reported

    Monday 11th December 2023

    No incidents reported

    Sunday 10th December 2023

    Seattle Network Seattle network disrupted

    We saw Cnservers drop in Seattle therefore we have shifted traffic to our backup network until they come back online.

    Dallas Network Path.net Networking Issues

    Path.net is currently having Network Issues. We are currently investigating the issue and communicating with Path.net about the issues.

  • Cause was found to be both human and router config error on our side, we've implemented both policy and technical changes to prevent this happening again.

  • We have shifted some of the traffic from the Path.net over to our normal carriers.

  • Saturday 9th December 2023

    No incidents reported