Some systems are experiencing issues

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Thursday 18th January 2024

    No incidents reported

    Wednesday 17th January 2024

    No incidents reported

    Tuesday 16th January 2024

    No incidents reported

    Monday 15th January 2024

    No incidents reported

    Sunday 14th January 2024

    Seattle Network Seattle network outage

    Cnservers has suffered an outage, our backup network took over within 2 minutes.

    Saturday 13th January 2024

    No incidents reported

    Friday 12th January 2024

    Seattle Network Seattle network outage

    Our Seattle network is currently suffering an outage, we're investigating.

  • Network came up around 15 minutes after the last outage started, we don't anticipate this happening again.

  • Network has gone down again due to the same cause, we're monitoring.

  • Network should now be back online. We apologise for the inconvenience caused. A software/hardware issue occured in our router which meant it had to restart its routing processes. Our maintenance in February will be replacing our router which will be a solution for avoiding this issue occurring again in the future.

  • Network is now coming back online, it should be fully online within around 5 minutes.

  • Currently ETA on coming back online is around 15 minutes.