Some systems are experiencing issues

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Thursday 25th January 2024

    No incidents reported

    Wednesday 24th January 2024

    No incidents reported

    Tuesday 23rd January 2024

    SEABKVM22 SEABKVM22 - Offline

    We have noticed an issue with SEABKVM22 that has caused it to lockup. We are currently rebooting the server and investigating what has caused it.

  • Started to come back online at 23:34 UTC. The system kernel panicked and a reboot brought it back up, we've updated the kernel in case this has a positive impact if the same issue reoccurs.

  • Monday 22nd January 2024

    No incidents reported

    Sunday 21st January 2024

    No incidents reported

    Saturday 20th January 2024

    No incidents reported

    Friday 19th January 2024

    No incidents reported