All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Thursday 29th February 2024

    No incidents reported

    Wednesday 28th February 2024

    Seattle Network Seattle packet loss

    Our Seattle 20Gb/s DDoS protected IPs are currently seeing significant packet loss. We've contacted our upstream to make them aware and are awaiting a response.

  • Issue appears to have subsided again.

  • Issue has come back, we're still awaiting a reply from our upstream about a cause.

  • This appears to have been resolved as of 11:13 UTC.

  • Tuesday 27th February 2024

    No incidents reported

    Monday 26th February 2024

    No incidents reported

    Sunday 25th February 2024

    No incidents reported

    Saturday 24th February 2024

    No incidents reported

    Friday 23rd February 2024

    No incidents reported