All systems are operational

Stickied Incidents

Saturday 28th June 2025

Seattle Network Increased latency for China

We're currently seeing increased latency to/from China for our Seattle network due to suspected fiber cuts on the US west coast, this appears to be heavily impacting China Unicom's network (AS4837) which has likely lost considerable capacity. CMIN2 should not see any impact apart from a temporary 20ms latency increase due to a re-route caused by the fiber cuts. This shouldn't take too long to be resolved.

  • The fiber cut was fixed at 4pm UTC and we can confirm everything is now looking normal.

  • Confirmed fiber cut, here is the explanation from our transport provider: There is a fiber cut between Vacaville, CA and Sacramento, CA. The fiber cut was caused by a car hitting a utility pole.

    It's likely that China Unicom is suffering capacity loss due to this same incident, there is no estimated fix time yet.

  • Past Incidents

    Monday 11th March 2024

    No incidents reported

    Sunday 10th March 2024

    Seattle Network Seattle downtime

    Our Seattle ddos protected network saw 2 minutes downtime starting 10:08 UTC and ending 10:10 UTC due to Cnservers' Portland POP going offine. We've informed them about the outage and are hoping for a future resolution.

  • The maintenance has now been completed, we hope this will be the end of future downtimes.

  • Hardware replacement will occur today between 12 - 2pm PST, 10 - 15 minutes of reduced China network performance will be seen then.

  • This issue occurred again from 07:36 UTC on 14th March. We have been informed to expect hardware replacement to fix this issue, within a few days.

  • Saturday 9th March 2024

    No incidents reported

    Friday 8th March 2024

    No incidents reported

    Thursday 7th March 2024

    No incidents reported

    Wednesday 6th March 2024

    SEABKVM22 SEABKVM22 downtime

    Seattle E5 VPS server SEABKVM22 saw downtime from 01:54 to 01:59 UTC due to a bug in our backup system causing a kernel panic, we're investigating to resolve this for the future.

    Tuesday 5th March 2024

    No incidents reported