All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Thursday 14th March 2024

    No incidents reported

    Wednesday 13th March 2024

    No incidents reported

    Tuesday 12th March 2024

    No incidents reported

    Monday 11th March 2024

    No incidents reported

    Sunday 10th March 2024

    Seattle Network Seattle downtime

    Our Seattle ddos protected network saw 2 minutes downtime starting 10:08 UTC and ending 10:10 UTC due to Cnservers' Portland POP going offine. We've informed them about the outage and are hoping for a future resolution.

  • The maintenance has now been completed, we hope this will be the end of future downtimes.

  • Hardware replacement will occur today between 12 - 2pm PST, 10 - 15 minutes of reduced China network performance will be seen then.

  • This issue occurred again from 07:36 UTC on 14th March. We have been informed to expect hardware replacement to fix this issue, within a few days.

  • Saturday 9th March 2024

    No incidents reported

    Friday 8th March 2024

    No incidents reported