All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Thursday 21st March 2024

    No incidents reported

    Wednesday 20th March 2024

    No incidents reported

    Tuesday 19th March 2024

    No incidents reported

    Monday 18th March 2024

    No incidents reported

    Sunday 17th March 2024

    SEABKVM25 SEABKVM25 disruption

    Seattle E5 VPS server SEABKVM25 is seeing issues similar to SEABKVM24 was on 16th March. We're investigating and will disable the system responsible for the server lockups until more is known to avoid repeats. SEABKVM25 will be rebooted shortly.

  • Issue has been resolved without the need for a reboot.

  • Saturday 16th March 2024

    SEABKVM24 SEABKVM24 disruption

    Seattle E5 VPS server SEABKVM24 is currently suffering issues, we're investigating.

  • Server has been stable for 20 - 30 minutes and all VMs have been booted. We'll continue investigating and will implement any necessary changes as a result of our investigation to hopefully prevent a repeat of this incident.

  • We found the server had frozen during a backup process, we're currently rebooting the server to apply updates that may be related to this.

  • Friday 15th March 2024

    No incidents reported