All systems are operational

Stickied Incidents

Monday 14th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. This is caused by a fiber cut in China Unicom's network in San Jose, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved as of 06:26 UTC, lately will still be elevated by 20ms but should decrease shortly.

  • Past Incidents

    Thursday 2nd May 2024

    No incidents reported

    Wednesday 1st May 2024

    No incidents reported

    Tuesday 30th April 2024

    No incidents reported

    Monday 29th April 2024

    No incidents reported

    Sunday 28th April 2024

    No incidents reported

    Saturday 27th April 2024

    No incidents reported

    Friday 26th April 2024

    Seattle Network Reduced China network performance

    Our network transport provider that we use to reach AS4837 from Seattle has gone offline. We have temporarily switched the outbound route to China to use AS4134.

  • This has now been resolved and AS4837 outbound routing to China Telecom and Unicom is now active again.

  • We have been informed the cause is a fiber cut along the route, our transport provider said they cannot provide an ETA currently.