All systems are operational

Past Incidents

Wednesday 29th May 2024

No incidents reported

Tuesday 28th May 2024

No incidents reported

Monday 27th May 2024

No incidents reported

Sunday 26th May 2024

Seattle Network Degraded China performance - Seattle

We're currently seeing degraded performance to China via AS4837 (China Unicom) on our Seattle network at peak China time. The issue appears to be at China Unicom's side, we've contacted our upstream to ask about this and will provide any further updates on this page.

  • We saw evidence that this was resolved on 30th May as promised and within the last 24 - 48 hours appears to have been stable.

  • Current estimate for this being fixed is today, 30th May, the cause is AAG cable under maintenance.

  • Dallas Network Dallas network offline

    Our Dallas location went offline at 11:15 UTC (6:15 am local time) due to a major power outage in the area.

    All services have since come back online as of 14:45 UTC.

    We received the following update from our Data Center provider, Hivelocity, during the outage:

    At roughly 6:15am EDT the facility where Hivelocity operates its DAL1 data center (Prime, formerly Carrier-1 and Evocative) lost utility power. Redundant power sources, UPS and generators, did not operate as designed thus causing the entire facility to lose power. Prime Data Centers has electrical engineers on site at this time working to solve the problem. Hivelocity has technicians on site standing by and ready to get all impacted servers back online the moment power is restored to the facility. More information will be forthcoming as solutions progress.

    Saturday 25th May 2024

    No incidents reported

    Friday 24th May 2024

    No incidents reported

    Thursday 23rd May 2024

    No incidents reported