Some systems are experiencing issues

Stickied Incidents

Thursday 30th October 2025

Seattle Network Seattle network latency

Our Seattle DDoS protected network saw instability starting at 20:37 UTC and ending at 20:45 UTC, this was caused by one of our DDoS mitigation providers, Neoprotect, suffering a full network outage, our backup network automatically took over within minutes and this will remain active until Neoprotect is stable again.

See the update below for full details:

  • Neoprotect has stated that they are not going to continue their service. We are investigating alternative DDoS mitigation providers and hope to have one available soon, this will also return latency to normal levels.

  • Neoprotect is still offline, they use datapacket/CDN77 as a sole upstream and they disabled Neoprotect's service which resulted in the full global outage of Neoprotect's network. You can read more about the cause here: https://status.neoprotect.net

    We are currently routing DDoS protected inbound traffic through Cnservers Los Angeles so there will be a latency increase for locations that are geographically close to Seattle, if this is a problem for you in the short term, please contact us and we'll discuss the options available with you.

    Longer term, we will onboard another ddos mitigation provider, potentially GSL, that has a local Seattle POP, this will ensure latency is normal.

    • Past Incidents

    Saturday 1st June 2024

    No incidents reported

    Friday 31st May 2024

    No incidents reported

    Thursday 30th May 2024

    Seattle Network Seattle network issues

    Our Seattle DDoS protected network is seeing degraded performance due to issues with the two upstreams we have access to. Routes inbound via Twelve99/Arelion that route via New York <-> Palo Alto are seeing high latency and some packet loss. Cogent is seeing major congestion in Los Angeles due to major fiber cuts in the area, any traffic routing through here will see very high packet loss.

  • This was resolved after around 12 hours when AS1299 resolved their issues then we re-enabled Cogent a short while later when they also resolved their fiber cut.

    • Wednesday 29th May 2024

    No incidents reported

    Tuesday 28th May 2024

    No incidents reported

    Monday 27th May 2024

    No incidents reported

    Sunday 26th May 2024

    Seattle Network Degraded China performance - Seattle

    We're currently seeing degraded performance to China via AS4837 (China Unicom) on our Seattle network at peak China time. The issue appears to be at China Unicom's side, we've contacted our upstream to ask about this and will provide any further updates on this page.

  • We saw evidence that this was resolved on 30th May as promised and within the last 24 - 48 hours appears to have been stable.

  • Current estimate for this being fixed is today, 30th May, the cause is AAG cable under maintenance.

    • Dallas Network Dallas network offline

    Our Dallas location went offline at 11:15 UTC (6:15 am local time) due to a major power outage in the area.

    All services have since come back online as of 14:45 UTC.

    We received the following update from our Data Center provider, Hivelocity, during the outage:

    At roughly 6:15am EDT the facility where Hivelocity operates its DAL1 data center (Prime, formerly Carrier-1 and Evocative) lost utility power. Redundant power sources, UPS and generators, did not operate as designed thus causing the entire facility to lose power. Prime Data Centers has electrical engineers on site at this time working to solve the problem. Hivelocity has technicians on site standing by and ready to get all impacted servers back online the moment power is restored to the facility. More information will be forthcoming as solutions progress.