All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Thursday 6th June 2024

    No incidents reported

    Wednesday 5th June 2024

    No incidents reported

    Tuesday 4th June 2024

    No incidents reported

    Monday 3rd June 2024

    No incidents reported

    Sunday 2nd June 2024

    No incidents reported

    Saturday 1st June 2024

    No incidents reported

    Friday 31st May 2024

    No incidents reported

    Thursday 30th May 2024

    Seattle Network Seattle network issues

    Our Seattle DDoS protected network is seeing degraded performance due to issues with the two upstreams we have access to. Routes inbound via Twelve99/Arelion that route via New York <-> Palo Alto are seeing high latency and some packet loss. Cogent is seeing major congestion in Los Angeles due to major fiber cuts in the area, any traffic routing through here will see very high packet loss.

  • This was resolved after around 12 hours when AS1299 resolved their issues then we re-enabled Cogent a short while later when they also resolved their fiber cut.