All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Thursday 13th June 2024

    No incidents reported

    Wednesday 12th June 2024

    No incidents reported

    Tuesday 11th June 2024

    No incidents reported

    Monday 10th June 2024

    Seattle Network Seattle packet loss

    We're currently seeing heavy packet loss for our 20Gb/s DDoS protected network in Seattle, it's being investigated.

  • This has now been resolved.

  • Sunday 9th June 2024

    No incidents reported

    Saturday 8th June 2024

    No incidents reported

    Friday 7th June 2024

    No incidents reported