Past Incidents

Wednesday 26th June 2024

Seattle Network Seattle intermittent packet loss to China

Intermittent packet loss of 10% on average, often 100% loss for up to 20 seconds, to China Telecom and Unicom. This is caused by the network transport provider we use for AS4837 having problems, we have sent them a message about it and are awaiting an update.

AS4837 has now been re-enabled.

We have temporarily re-routed away from AS4837 due to significant disruption to China bound traffic, we will reactivate as soon as our transport provider resolves the issue.

Tuesday 25th June 2024

No incidents reported

Monday 24th June 2024

Seattle Network Seattle packet loss

Our Seattle network is seeing intermittent packet loss for our 20Gb/s DDoS protected IPs. We are aware of the cause and are working on resolving with our provider.

This appears to have been resolved.

Sunday 23rd June 2024

No incidents reported

Saturday 22nd June 2024

Dallas Network Dallas Path.net outage

Our connection to Path.net in Dallas went offline at 02:38 UTC due to a hardware fault on their end, we switched to our backup network within 2 minutes. Path.net came back up at 03:14 UTC and has been reactivated.

Friday 21st June 2024

No incidents reported

Thursday 20th June 2024

No incidents reported

Wednesday 19th June 2024

Dallas Network Path offline

Path.net suffered a network outage from 09:30 - 09:35 UTC, just short enough for our backup network to not come offline. We've contacted them for an explanation.