All systems are operational

Stickied Incidents

Saturday 12th July 2025

Seattle Network Elevated latency to China

We're currently seeing significantly elevated latency and some packet loss to China from our Seattle network when routing outbound via AS4837. We suspect there is a fiber cut in China Unicom's US network in the San Jose area, this should be resolved soon.

Our CMIN2 network is unaffected apart from a small latency increase.

  • This was partially resolved at 10:18 UTC and fully resolved at 11:11 UTC.

  • It has been confirmed there is major fiber cuts in the San Jose area (where we connect to China Unicom), no current estimated fix time. We checked alternative routes but they all had higher packet loss, although lower latency. We will consider switching routes if this carries on for much longer.

  • Past Incidents

    Tuesday 20th August 2024

    No incidents reported

    Monday 19th August 2024

    No incidents reported

    Sunday 18th August 2024

    No incidents reported

    Saturday 17th August 2024

    No incidents reported

    Friday 16th August 2024

    No incidents reported

    Thursday 15th August 2024

    Seattle Network Seattle packet loss

    Seattle 20Gb/s DDoS protected IPs are seeing significant packet loss. We've contacted our upstream.

  • This was resolved around 15:30 UTC.

  • Wednesday 14th August 2024

    No incidents reported